Kenyans will now easily access
government services and obtain
crucial documents from at least 10
government agencies from one place.
Services such as renewal of drivers’
licences, duplicate ID cards,
registration for the National Hospital
Insurance Fund and processing NHIF
claims, will now be offered at the
Huduma centres, launched by
President Kenyatta in Nairobi
Thursday.
The Huduma Centre, also referred to
as a ‘one-stop shop’, will initially
provide 18 services from 10
government agencies.
Other centres will be set up at 47
county headquarters, then across the
country at sub-county level, through
partnership with the private sector.
The Nairobi centre is located at the
Telposta Towers on Kenyatta Avenue.
IMPROVEMENT OF WELFARE
Mr Kenyatta said efficiency of the
public service was important in
enhancing the business environment,
and for sustained improvement of the
welfare of Kenyans.
“The centres are expected to provide
convenient, expeditious, high quality
and relevant public services that
would go a long way in the
actualisation of devolution and
realisation of Kenya Vision 2030,” he
said.
The public will also be able to obtain
NHIF member statements, have their
stamp duty assessment conducted and
pay at the centres.
They can also have their single
business permit and Nairobi City
County seasonal tickets processed and
issued there.
Other services include registration of
searches and registration of business
names, registration of welfare groups,
filing reviews or addressing
complaints on procurement and
disposal, and even applying or
repaying student loans.
The services will be provided online
through the Huduma Web Portal and
on mobile phones through the
Huduma Mobile Platform, the
Huduma Call Centre and the Huduma
Payment Gateway.
The Devolution ministry, in
collaboration with the Interior
ministry, spearheaded Huduma.
At the same time, Mr Kenyatta
warned corrupt and inefficient
officers that their days were
numbered.
“The public service became the
epitome of inefficiency. This
inefficiency bred corruption,
initiating a cycle of vice, which has
tormented many and cost the country
billions,” he said.
At another function at Uhuru Park,
the President warned corrupt police
officers; “The time for transformation
has come and those who are not
ready to change should leave and give
a chance to others willing to serve.”
In subsequent phases, the
government will not be asking citizens
to provide copies of documents issued
by “the same government” since
enterprise systems will enable
government departments to share
citizen data.
The President said that the public
service played an integral role in
economic growth. In order to
accelerate and consolidate national
transformation, the entire public
service has to first be transformed, he
added.
“The attitude of public service
providers, the systems and processes
of service delivery and the quality of
public services must experience a
serious turnaround. Public servants
are not rulers to lord over citizens.
They are servants,” he said.

Posted by Blyth on 12:43. Filed under . You can follow any responses to this entry through the RSS 2.0